Philippine Airlines has selected IBS Software's cloud-based iCargo platform to replace its current cargo system, with the implementation set to extend across both its domestic and international cargo operations.
The airline and vendor said the deployment forms part of PAL's modernisation programme and is intended to support the full range of business functions handled by its cargo division. The announcement did not disclose contract value or an implementation timetable.
What the platform covers
iCargo will support cargo movements across PAL's domestic and international network, including requirements attached to international traffic such as customs reporting, the settlement of duties and taxes, and regulatory compliance. IBS Software said the platform already serves carriers with the same combination of demands, giving it the flexibility, scale and capability to manage domestic and international operations together.
The transition is also meant to address system performance and data analytics, which PAL identified as key operational requirements for its cargo business. The vendor said the platform will provide faster shipment processing, greater reliability and end-to-end shipment visibility while cutting manual intervention; these are described as capabilities the system is designed to deliver rather than measured results at the airline.
Airline's rationale
Jason Siy, vice president for cargo business at Philippine Airlines, said the initiative represents an important step in the modernisation of the cargo business. He said that as the airline grows across its domestic and international network it needs a system that increases visibility, improves operational efficiency and allows it to deliver a better customer experience.
Siy described iCargo as a key enabler of the airline's long-term cargo transformation strategy and of its ambition to build an even stronger cargo business.